Not every IT Consulting Practice that claims they offer "Managed Services" actually does. There is a lot more to being a Managed Service Practice than owning a software platform. There is a method and a practice to it. Therefore, we offer a litmus test. A simple Question:

"When you have a hardware, software or, system failure, does your IT Service Provider profit more or less?"

You see, a real MSP holds the cost burden once the service agreement is signed. A real MSP is rewarded when your systems and services stay up and makes less money when it goes down.